Appointments

Appointments System

To manage risk for all our patients and staff anyone requesting to be seen will be asked about symptoms.  We offer a mix of face to face and in person appointments, it may be more appropriate for the doctor to call you and this is still an appointment.

If you have access to a computer you can use our online consulting option (to the right of this text). It allows you to send us details of your medical or administative issues Monday to Friday, you should expect a response from us within 2 working days.

The only appointments currently on offer via systmonline are for cervical smears.

The GPs will be away from the practice at different times, these absences can be for holiday, external training courses or other commitments.

In addition to these absences each GP does one day a week as the duty doctor so will not be available for routine appointments on that day.  

Please bear this in mind when you are booking and consider an alternative doctor if your regular GP is away.

On a Saturday morning we offer prebooked routine telephone and face to face appointments with a GP and nurse. If you need emergency treatment please contact the OOH doctor on 111.

The telephones are at their busiest between 08.30 & 09.30 and 12.30 & 13.30. If your call is not urgent please try to avoid these times.

We have a phlebotomist on site from York Hospital every morning, if you need a blood test outside of these hours please see the link below which details the walk in services offered by the hospital elsewhere.

https://www.yorkhospitals.nhs.uk/our-services/a-z-of-services/blood-taking-service-phlebotomy/

You are registered with the practice and not an individual GP. You can, however, choose which GP you want to see when you make an appointment, subject to availability.

We have a team of receptionists who are fully trained and do a difficult job well. Sometimes they may need to ask one or two questions to judge the urgency of your request but the information you give will always be treated in confidence as they are bound by the same code of conduct as the doctors.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Chaperone

The Medical Centre is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Although you can request that a family member or friend is present in your consultation they will NOT be performing the role of a chaperone. On occasion you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your doctor or nurse may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Training Practice

We are a GP training practice for post-graduate students. These students are fully qualified doctors learning to specialise in General Practice. To help them, you may be invited on occasion to have your consultation recorded onto video. Be assured that video recording will not be undertaken without your consent.

Physical examinations will not be recorded, and the camera will be switched off at any time at your request. You may also be offered an appointment with a final year medical student alongside one of our partners.

We also host final year medical students from Hull York Medical School. They see patients independently then have their consultation checked by one of the GP partners at the practice (usually Dr Pitt, Dr Reynolds or Dr Langridge) which means their consultations are longer than usual.

You may also be treated by a Student Nurse from York University. They work alongside our qualified nurses to give them experience in primary care and you will always see them with a member of our team.