NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

• Answer	Total
  Very Good	2111
  Good	237
  Neither Good Nor Poor	74
  Poor	45
  Very Poor	45
  Don't Know	6

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment	Date
Excellent care given by both Drs Pitt and Langridge. Booking appointments easy and seen on time.	Wednesday 10 June 2026
Explained in terms I understood. Made sure I understood how to apply the various cream before I left the surgery. A very professional, friendly foctor	Tuesday 9 June 2026
I was seen before my time slot. The nurse, Victoria, was very polite and very welcoming.	Tuesday 9 June 2026
Excellent service, completed consultation forms always dealt with quickly and efficiently. Thank you	Tuesday 9 June 2026
Reception staff were kind and polite, they listened and acted. GP again, kind and knowledgeable, the service provided has always been excellent.	Sunday 7 June 2026
Prompt response to my initial contact, followed by a prompt appointment .	Sunday 7 June 2026
Very little waiting time. Dr extremely caring and very thorough.	Sunday 7 June 2026
I was able to get an appointment fairly quickly and Dr Morrell messaged me as he said he would, to inform me of the decision that had been made	Saturday 6 June 2026
Doctor had time to explain everything so I could understand. Very helpful as was the pharmacist who was so nice and cheerful	Saturday 6 June 2026
The doctor had anticipated the possible cause of my problem from my referral notes, and had added a relevant blood test to the routine one booked prior to my appointment. The doctor listened and provided me with helpful information, as well as making a follow up telephone appointment with another doctor. That was also extremely helpful and thorough.	Friday 5 June 2026