PLEASE SEE THE INFORMATION ON OUR NEWS PAGE RELATING TO CORONAVIRUS BEFORE CONTACTING US
TO MANAGE RISK WE ARE NOT ACCEPTING BOOKINGS VIA PATIENT PARTNER
SYSTMONLINE HAS TELEPHONE TRIAGE APPOINTMENTS AVAILABLE, IF YOU BOOK ONE WE WILL CONTACT YOU TO EITHER TREAT YOU OVER THE PHONE OR TO ARRANGE A FACE TO FACE APPOINTMENT IF IT IS SAFE TO DO SO.
PLEASE USE OUR ONLINE CONSULTATION SYSTEM (CLICK THE LINK BELOW) OR CONTACT US BY PHONE
TO MANAGE RISK FOR ALL OUR PATIENTS AND STAFF ANYONE REQUESTING TO BE SEEN WILL BE ASKED ABOUT SYMPTOMS AND CONTACT WITH KNOWN COVID 19 PATIENTS. ALL GP APPOINTMENTS WILL BE TRIAGED OVER THE PHONE.
STANDARD APPOINTMENT BOOKING PROCESSES ARE SUSPENDED FOR THE FORSEEABLE FUTURE OTHER THAN FOR
- CHILDHOOD IMMUNISATION
- CERVICAL SMEARS
- OTHER TIME CRITICAL TREATMENTS AND INJECTIONS
- ATHMA, DIABETES AND CHD REVIEWS CAN BE BOOKED WITH THE NURSE BUT WILL TAKE PLACE OVER THE TELEPHONE. YOU MAY BE ASKED TO ATTEND THE SURGERY FOR BLOOD TESTS, BP, FOOT CHECKS ETC.
All appointments can be booked by the reception team over the telephone between 08:30 and 18:00 but in addition appointments with the GPs can be booked, checked or cancelled at any time using our automated system and your telephone keypad.
We also operate an online booking system via the link at the top of this page for which you will need to be allocated login details. If you persistently use this access to book appointments and then fail to attend the practice reserves the right to remove this service from you. Any appointment showing on the online system can be booked, please do not worry if it is marked as an embargo or a patient use only slot, these are internal flags that we can't remove when they appear on systmonline.
There is now an app for systmonline which you can download and use on your ipod, ipad or iphone.
The GPs will be away from the practice at different times, these absences can be for holiday, external training courses or other commitments.
In addition to these absences each GP does one day a week as the duty doctor so will not be available for routine appointments on that day.
Please bear this in mind when you are booking and consider an alternative doctor if your regular GP is away.
On a Saturday morning we offer prebooked routine appointments with a GP and/or nurse. If you need emergency treatment please contact the OOH doctor on 111.
The telephones are at their busiest between 08.30 & 09.30 and 12.30 & 13.30. If your call is not urgent please try to avoid these times.
If you are unable to attend your appointment please contact the medical centre to cancel it so that we can offer it to another patient - significant numbers of appointments are wasted each month when patients fail to cancel.
You are registered with the practice and not an individual GP. You can, however, choose which GP you want to see when you make an appointment, subject to availability. The exception to this is our Saturday morning appointments which are with an unnamed doctor.
We have a team of receptionists who are fully trained and do a difficult job well. Sometimes they may need to ask one or two questions to judge the urgency of your request but the information you give will always be treated in confidence as they are bound by the same code of conduct as the doctors.
Click here to download the flow chart we have designed to help explain the appointment system at the Medical Centre.